Welcome to the new swizzin!

Hey everyone, welcome to the new website here at swizzin.net! A new coat of paint on top of the default WHMCS skin has been long overdue. I’m happy to say that it’s finally been completed and pushed live for your enjoyment. With that said, there are a few notes and new items worth checking out:

Discord

We now have an official discord server. You can use it as a place to gather and talk about community oriented items or look for unofficial support. There are channels for general, help and even server status updates. All-in-all, it’s just a great place to stay up to date about the latest happenings at swizzin.

Join here!

Server Status

Downtime is rare, but that doesn’t mean it’s impossible. For this reason, I’ve decided to add an uptime monitor directly the menu. If you need to know if your slot is down for everyone, or just for you, then the status page should be your first stop. The network updates page will also be used to help create issues about ongoing and future issues and maintenance on your slot. These two pages should be your first point of reference in checking about an outage. I do my best to respond to every ticket when there’s an outage, but it’s very rare that an outage is reported without me already being aware. (Unless, of course, it’s 4am and I’m sleeping).

That said, following the most recent downtime, I gained some extremely useful insights regarding certain stability issues on XL. I am constantly monitoring RAM and CPU usage on the server and am constantly looking for ways to refine and optimize the software and services. During the last downtime, I uncovered an issue with fail2ban — since addressing this issue, I’ve noted load average minimums have dropped to new lows and are more likely to stay there. Awesome!

WHMCS has moved

The new website now occupies the space which used to be dedicated to the WHMCS end of things. The new URL to access WHMCS (and your client area) is now: https://clients.swizzin.net

This will be where you can manage your services and check on invoices and support tickets. Please update any bookmarks you may have.

Legal

We now have outlined the Terms of Service, Privacy Policy, Acceptable Use Policy and Refund Policy. Please note that by continuing to use the service, you agree to abide by the terms outlined in the above agreements. If you have any questions regarding any of the policies, please feel free to open a ticket or a general inquiry on the contact page.

Future Plans: Knowledge Base

Almost as overdue as the website redesign. A knowledge base has been a highly requested feature, as many users can find the task of using swizzin for the first time daunting — especially since we only feature an informational dashboard and do not push “web installers”. The knowledge base is currently being populated and will hopefully be ready soon.

Stay tuned on this space for more news in the future!

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